●  THE JARVIS FRAMEWORK

The AI systems that never sleep, never forget, and never miss a customer.

Engineered in South Africa. Deployed anywhere. Five specialised agents. One orchestration layer. One system that runs your operations while you sleep.

Start a Free Pilot See the System
Formally incorporated
CIPC-registered entity
B-BBEE Level 1
SA transformation credential
POPIA / GDPR-aligned
Global data compliance
Remote-first
Any timezone, any market
THE PROBLEM

Every business loses
revenue in the gaps
between people.

Not because your team isn't good. Because human attention has hours, and customer intent does not. The following three losses account for most of what a growing business quietly leaks.

LOSS · 01

The after-hours enquiry

A prospect asks a question at 21:47. By 09:00 the next morning, they have already bought from someone who answered.

LOSS · 02

The lead that went cold

You met at an event. A follow-up was intended. Three weeks later the intent has evaporated and the note is buried.

LOSS · 03

The review never asked for

Your best customers would gladly recommend you. Nobody asks them at the right moment, so the reputation compounds slower than it should.

THE SYSTEM
THE JARVIS FRAMEWORK

Five agents.
One orchestrated system.

Each agent is specialised for one job it does exceptionally well. JARVIS itself is the layer that lets them share memory and context — so the customer never notices the handoff.

AGENT · 01

NOVA

Customer Service

Answers, resolves, and escalates — around the clock, in your brand voice.

AGENT · 02

CHASE

Lead Follow-Up

No warm lead ever goes cold. Timed, personalised, and quietly persistent.

AGENT · 03

CAL

Booking & Calendar

Reads intent, holds the slot, sends the invite. Zero back-and-forth.

AGENT · 04

REX

Reputation Management

Requests reviews, monitors sentiment, drafts replies for your approval.

CORE

JARVIS

The Orchestration Core

The layer that binds them. Shared memory, shared context, one system.

Full framework breakdown
IN PRACTICE
SELECTED WORK

Live systems, running now,
verifiable in your browser.

CASE · 01
CIVIC ORGANISATION · YOUTH MOVEMENT

NERI

A bespoke website and enquiry system that turned after-hours into getting more volunteers hours.

theneri.co.za ↗ Read the study →
A CONVERSATION FIRST · A PILOT SECOND

Tell us what your team
keeps having to redo.

A thirty-minute call. No slides, no pitch deck. We diagnose what a single JARVIS pilot would remove from your team's plate — and what it wouldn't. Then you decide.

Start the conversation
ABOUT

A studio built by someone who has
read the fine print of everything he ships.

FOUNDING

Phambane Group Holdings, November 2025.

Phambane Group Holdings (Pty) Ltd was formally incorporated in November 2025 and is headquartered in Nkowankowa, a town in Greater Tzaneen, in the northern South African province of Limpopo — roughly four hundred kilometres north-east of Johannesburg.

The Nexus division was founded on a specific observation. The tooling required to build a serious AI-driven operations system had, quietly, become accessible to teams outside Silicon Valley and Berlin. What had not become accessible was the disciplined, contract-first, plainly-spoken service that a business owner in Tzaneen or Toronto could actually trust to deliver it.

We built Nexus to be that. A studio that builds AI systems to the standard we would want them built for ourselves — and prices them so that a growing business can afford the first one before it needs the tenth.

LEADERSHIP
Amen Kwetsimani Clive Phambane, Managing Director of Phambane Nexus
A.K.C. PHAMBANE · MANAGING DIRECTOR
MANAGING DIRECTOR

Amen Kwetsimani
Clive Phambane

A founder who reads the contract before he writes the code.

Amen leads Phambane Group and Phambane Nexus. His background is legal — a training in reading and drafting the fine print of commercial agreements — which is a differentiator, not a footnote, in a category where most vendors are indifferent to the terms under which the software they sell you actually operates.

In practice this means the scope of what Nexus builds for you is agreed in writing before a single agent is deployed. What data the system may access, what it may not, what constitutes a completed pilot, and what happens if either side wants to walk away — all of it, in language a non-lawyer can read once.

This is unfashionable in a category built on move-fast rhetoric. It is also the reason our clients renew.

BASED
Limpopo, South Africa
WORKING WITH
Clients across timezones
OPERATING PRINCIPLES

Five principles the studio operates by.

These are not aspirations. They are what we test every commercial decision against — and they are numbered because they exist in a deliberate order of precedence.

01
Read the contract before writing the code.
Every engagement begins with a written scope. What we will do, what we will not, and what constitutes done. No ambiguity, no surprise invoice.
02
Verifiability over rhetoric.
Every claim we make on this site links to a live system you can open in your browser. Trust is engineered, not asserted.
03
Restraint is a design principle.
The system that does one thing well is worth more than the platform that does ten things nearly. We build the smallest thing that works.
04
The founder answers the phone.
For as long as we can hold this to be true, we will. You are not being handed to a delivery pod.
05
Built in South Africa, priced for the world.
Our infrastructure runs on the same clouds a London or New York firm's would. Our rates reflect our location, not our capability.
GOVERNANCE
CREDENTIALS · TRANSLATED

Local acronyms.
Global meaning.

South African compliance frameworks map cleanly onto the equivalents international clients expect. We list both, so nothing is lost in translation.

CIPC-Registered (Pty) Ltd

A formally incorporated private company with statutory filing obligations — the SA equivalent of a UK Ltd or a US LLC.

B-BBEE Level 1

The top tier of South Africa's audited transformation credential. Relevant for procurement in SA; internationally, it reads as evidence of governance and audit maturity.

POPIA-Compliant

The Protection of Personal Information Act — South Africa's data-protection law, closely equivalent to GDPR. Our data handling meets both.

SARS Tax Compliance

Tax-compliant status with the South African Revenue Service — the equivalent of a clean HMRC or IRS standing.

The rest of the story is in what we've shipped.

See case studies Start a pilot →
THE JARVIS FRAMEWORK · IN FULL

Five agents.
One orchestration core.
One system that runs.

Each agent is a specialist. Each is deployable on its own. Together — through the JARVIS core — they operate as one coherent system your customers experience seamlessly.

AGENT · 01

NOVA

Customer Service Agent

The voice that answers when yours has gone home.

SOLVES

The after-hours enquiry, the FAQ that ties up a support seat, the escalation that should have been triaged an hour earlier.

HOW

Sits on your existing channels — WhatsApp, web chat, email — and responds in your brand's voice, with your policies, from a knowledge base you control.

  • 24/7 first-response across channels
  • Trained on your knowledge base, tone, and policies
  • Intelligent escalation to a human, with full context
  • Multilingual — English, Afrikaans, isiZulu, Sesotho, Xitsonga, plus international languages
AGENT · 02

CHASE

Lead Follow-Up Agent

The persistence a growing pipeline requires and a founder cannot provide.

SOLVES

The warm lead that went cold. The quote sent and never chased. The 'let me think about it' that was never revisited.

HOW

Runs a timed, personalised follow-up sequence for every new lead — across email, WhatsApp, and SMS — and stops the moment the human replies.

  • Multi-channel follow-up cadences per lead source
  • CRM sync, deal-stage aware
  • Reply-detection — never chases a lead that has already responded
  • Handover to sales the moment intent is confirmed
AGENT · 03

CAL

Booking & Calendar Agent

The end of the back-and-forth email.

SOLVES

Meetings that take four emails to set. Consultations booked into the wrong timezone. No-shows that could have been prevented.

HOW

Reads scheduling intent in a message, offers real slots from your live calendar, confirms in one exchange, and sends reminders on your behalf.

  • Native Google / Outlook / iCloud calendar sync
  • Timezone-aware for international enquiries
  • Automated confirmation, reminder, and reschedule flows
  • Buffer rules, working-hours, capacity limits — all yours
AGENT · 04

REX

Reputation Management Agent

The system that turns satisfied customers into public proof.

SOLVES

The five-star customer who never left a review. The one-star complaint that sat unanswered. The reputation compounding slower than the business does.

HOW

Requests reviews at the right moment in the customer journey, monitors what is written across platforms, and drafts responses for your approval.

  • Timed review requests across Google, Facebook, industry platforms
  • Sentiment monitoring with daily digest
  • Draft reply generation — you approve before anything is posted
  • Negative-feedback alerts routed to a human within the hour
THE CORE

JARVIS

The Orchestration Core

The layer that makes five agents feel like one system.

SOLVES

The disjointed customer experience. Agents that don't know what other agents just did. The context that gets lost between departments.

HOW

A shared memory and routing layer. Every agent reads from and writes to the same context, so a lead CHASE captured yesterday is a booking CAL confirms today with NOVA answering the follow-up tomorrow — and none of it feels stitched together.

  • Unified customer context across all agents
  • Central logging, audit trail, and human-override dashboard
  • Role-based access for your team
  • Extensible — new agents plug in without re-architecting
BEYOND THE FRAMEWORK

CUSTOM

Enterprise & Bespoke Builds

When the framework is the starting point, not the answer.

Solves — A workflow no off-the-shelf agent solves. A regulated environment. An internal tool your team lives inside for eight hours a day.

How — We architect from scratch using the same principles that underpin JARVIS. Scoped as a written statement of work, delivered in defined phases.

  • Internal operations agents (procurement, HR, finance)
  • Regulated-industry deployments (healthcare, legal, financial services)
  • Private-cloud / on-premise deployment options
  • Full IP handover on completion, if that is what the engagement requires
THE PROCESS
HOW WE WORK

A four-stage engagement,
each with a defined exit.

01

Discover

A thirty-minute call. We diagnose which single agent removes the most from your team's plate first. No cost, no obligation.

02

Pilot

One agent, one workflow, deployed within two to four weeks. A written statement of what constitutes success, agreed before we start.

03

Build

The pilot expands into the full JARVIS system, one agent at a time. Each phase billed and delivered discretely.

04

Scale

Ongoing operation, tuning, and expansion. Monthly reporting on what the system caught, resolved, or booked without you.

Start with Discover → See systems already running
INDUSTRIES

Built for any business that
loses money in the gaps.

The underlying JARVIS Framework is sector-agnostic. What changes is the shape of the enquiries it fields, the systems it integrates with, and the language it speaks. A representative selection of the verticals we have deployed for — or are built to deploy for — is below.

SECTORS SERVED
HEALTHCARE
BookingsIntake triageRecall

Practices, clinics, and wellness studios.

Booking is the operations bottleneck. NOVA fields the enquiry, CAL confirms the slot, and CHASE re-engages the patient who dropped off between the referral and the first appointment.

EDUCATION
EnrolmentApplicant follow-upParent enquiries

Private colleges, tutoring groups, and academies.

Enrolment cycles are seasonal, high-intent, and short. Every enquiry left unanswered for a day is a competitor's application submitted overnight.

LOGISTICS & MINING
RFQ intakeVendor onboardingCompliance

Fleets, contractors, and industrial suppliers.

The tender window is narrow. The vendor onboarding process is long. JARVIS captures, qualifies, and routes RFQs the moment they arrive — including at 22:00 on a Sunday.

GOVERNMENT & PUBLIC SECTOR
MultilingualFirst-line triageAudit-logged

Municipalities, agencies, and public-serving units.

Citizen-facing enquiries volume is unpredictable and often multilingual. NOVA handles first-line responses in the languages your constituents actually speak, and escalates only what genuinely needs a human.

RETAIL
Product enquiriesOrder statusReturns

Independent retailers, e-commerce, and multi-branch groups.

Stock questions, delivery status, returns. Ninety percent are the same twelve questions. NOVA answers them; your staff serve the ten percent that actually needed them.

PROFESSIONAL SERVICES
ConsultationsProposalsReferrals

Legal, accounting, consulting, and creative studios.

You bill your time. Anything that consumes it without producing revenue is a leak. CAL and CHASE together compress consultation booking and follow-up to near-zero admin.

NOT LISTED?

The framework is the point.
Your sector is a configuration.

Ask about your industry →
CASE STUDIES

Two systems.
Both live. Both
open in your browser.

Every claim on this page links to the actual production site. Open it, message it, test it. Verifiability is the point.

CASE · 01 · CIVIC MOVEMENT · TELLING THIER STORY

NERI

theneri.co.za ↗

"We got a bespoke website that helped us with our volunteer intake and quires, we had many people asking about our movement and Phambane Nexus told our story perfeclty through our website now every information is on our website"

https://theneri.co.za
NERI
LIVE PRODUCTION SITE · POWERED BY JARVIS
THE PROBLEM

NERI operates in a category where enquiry intent is highest in the evenings and on weekends — precisely when the front-of-house team is off shift.

Manual triage the following morning was losing an estimated one in three prospects.

The team did not want a chatbot. They wanted a system that answered like they would, held the calendar honestly, and escalated only what genuinely needed a human.

THE BUILD

Deployed NOVA on the website chat and WhatsApp channels, trained on NERI's service catalogue, departments, movement and tone of voice.

CAL integrated with the live team calendar — real availability, no double volunteer intake, timezone-aware for international enquiries.

CHASE handles the follow-up cadence for anyone who enquired but did not complete a form . Sequence stops the moment they reply.

JARVIS holds the shared context so a prospect who asked NOVA a question on Monday and booked with CAL on Wednesday feels like they spoke to one entity.

Response time
< 30 sec
Coverage
24 / 7
Admin overhead
Unchanged
TECHNOLOGIES DEPLOYED
NOVA CHASE CAL JARVIS Core Google Calendar WhatsApp Business API React web frontend

Verify this system yourself — the site is live and public.

Visit theneri.co.za ↗
CASE · 02 · MINING · LOGISTICS

Nhone Trading Enterprise

nhonetrading.co.za ↗

"Lead capture and routing built for a small team competing for enterprise-scale contracts."

https://nhonetrading.co.za
NHONE
LIVE PRODUCTION SITE · POWERED BY JARVIS
THE PROBLEM

Nhone Trading operates in a sector where RFQs arrive with narrow response windows and often outside business hours. A missed enquiry is a missed month of revenue.

The team is deliberately lean. Adding headcount to solve response latency was neither commercially viable nor culturally desired.

Existing enquiries were also being handled inconsistently — depending on who saw the email first, the response quality and timing varied.

THE BUILD

NOVA fields every inbound RFQ across web forms, email, and WhatsApp — captures structured data, acknowledges receipt within seconds, and classifies urgency.

CHASE runs a professional, low-frequency follow-up cadence for prospects who received a quote but did not respond within seven days.

REX requests reviews and testimonials from completed contracts at the right moment — building the public reputation the sales team relies on.

JARVIS routes qualified opportunities directly to the founder with the full context attached — no re-reading email threads.

First response
Instant
Consistency
Standardised
Team size
Unchanged
TECHNOLOGIES DEPLOYED
NOVA CHASE REX JARVIS Core Custom RFQ intake Email + WhatsApp

Verify this system yourself — the site is live and public.

Visit nhonetrading.co.za ↗

Your case study is the next one written.

Start a pilot →
CONTACT

Tell us what your team
keeps having to redo.

A short form, or a direct channel — either works. We respond to every genuine enquiry within one business day.

START A CONVERSATION

A short brief. No pitch deck required.

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DIRECT CHANNELS

Or reach us directly.

INTERNATIONAL ENQUIRIES

Based in South Africa (SAST / UTC+2). We work with clients across time zones and respond within one business day, in your working hours where possible.